Shipping and exchange policy

Last updated 5 November 2026

In one line. Everything WorksheetJar sells is a digital file. Nothing is printed or posted to you, and there is no shipping charge. Your download links appear on screen the moment your payment is confirmed, and a copy is sent to your email.

1. What you receive

Every product is a digital download: PDF files (and, where the product page says so, Word, Excel, PowerPoint, image or ZIP files). You print them yourself, at home or at any print shop, as many times as the licence on the product page allows.

2. When and how it is delivered

Instantly, on screen. As soon as the payment gateway confirms your payment, the order page shows a download button for every file you bought.
By email. The same links are emailed to the address you enter at checkout, usually within a minute. Please check your spam or promotions folder if you do not see it.
Any time later. The My downloads page sends fresh links to the email you ordered with.

Each download link stays valid for 72 hours and can be used up to 5 times per file. If a link has expired, ask for a new one on the My downloads page or by writing to us - it is free.

3. Shipping charges and physical delivery

There are none. No physical product is shipped, so there is no shipping fee, no courier, no delivery address needed, and no delivery time beyond the moment your payment is confirmed. Delivery works the same for customers in every country.

4. If your files do not arrive

Occasionally a bank confirms a payment a few minutes late, or an email filter catches our message. If you have paid and do not see your links within 30 minutes, write to hello@worksheetjar.com with your order number or the email you used, and we will send your files directly. If we cannot deliver a file you paid for, you are refunded in full - see our refund policy.

5. Exchanges

Because nothing is posted, there is nothing to send back. Instead, if a file is faulty, will not open, or is not the product or size you meant to buy, we exchange it free of charge:

Faulty or damaged file. We send you a working copy of the same product.
Wrong product bought by mistake. Write to us within 7 days of your order and we will usually swap it for the product you meant to buy - simplest if nothing has been downloaded yet (you pay only the difference if you choose a dearer one).
Wrong paper size. Where a product comes in A4 and US Letter, both sizes are already included, so no exchange is needed.

To ask for an exchange, email hello@worksheetjar.com with your order number and what you would like instead. We reply within one working day. If an exchange cannot fix the problem, you are refunded as set out in our cancellation and refund policy.

6. Contact

Questions about delivery: hello@worksheetjar.com. You can also reach us through the contact page.